The closure of Robinsons in Singapore after a 162-year run shows just how fragile the retail scene is in the wake of Covid-19 and changing consumer habits. Without a doubt, retailers and designers are rethinking new ways of drawing crowds into their stores.
Inevitably, many fashion brands (including reputable houses) have pivoted online by going big or enhancing the digital retail experience, as footfall at brick-and-mortar stores went hush during the lockdown.
A report by global payments platform Adyen revealed that online shopping in Singapore has proven to be popular during the pandemic, with 49 per cent of respondents making purchases via the Internet – a figure that is above the global average of 33 per cent.

Lisa Von Tang’s new showroom is situated in a pre-war shophouse in the Robertson Quay area.
Enter the concept store which is a well-designed space that not only stocks merchandise but also imbues a sense of lifestyle with its curation; it’s the perfect salve for the lack of human touch that is missing in the digital retail realm.
In the past year alone, FEMALE has counted at least five new concept stores that have sprung out in the homegrown retail scene. Among them is the minimalist-looking Ginlee Studio at Great World City and the Beyond The Vines Design Store at Takashimaya Shopping Centre. Then there is Chamber at Wisma Atria – a temple of streetwear/sneakers that could very well pass off as an art gallery with its Rene Magritte-esque cloud prints on the walls and shelves.
READ MORE: Power Couple Behind Beyond The Vines Shares Why They’re Rebranding The Label
In a recent report in The Straits Times, Singapore Polytechnic’s School of Business lecturer Lim Xiu Ru noted that while consumer behaviour is increasingly shifting online, there is still room for the physical retail landscape to thrive.

The Beyond The Vines Design Studio at Takashimaya Shopping Centre marks a new chapter for the Singapore label as it evolves from a ready-to-wear label for women into a design studio.
“Some consumers have also come to realise during the circuit breaker period that they would like to immerse themselves in the physical shopping environment so that they can touch, feel, ascertain the design and quality of certain products prior to making a purchase,” she said.
“We crave newness and these days, it’s the experiences that bring us more joy over material things.”
Melissa Goh, a shopper to the new Ginlee Studio concept store at Great World City
It is a sentiment that Ayrin Widjaja, a customer who recently visited the newly-opened Lisa Von Tang shophouse echoes. She says: “Concept stores are much more immersive, personal, and authentic than typical stores found in malls. Instead of just the expected store experience, you get to shop amazingly designed clothes and dive deep into the brand’s spirit.”
While we can’t say for certain that concept stores are the frontier that will dictate our new normal when it comes to shopping, it is clear that they are gaining traction among the more discerning – and perhaps demanding – shoppers of today.
READ MORE: Why You Need To Visit The First Casa Loewe Store In Singapore
Melissa Goh, who visited Ginlee Studio puts it simply: “We crave newness and these days, it’s the experiences that bring us more joy over material things.” The label, which is known for its pleated items feature a shop-cum-workshop design with a built-in steamer that allows shoppers to see the pleats done on-the-spot.
Below, we spotlight the newest homegrown fashion concept stores that have popped up over the last few months and speak to their founders/designers about how they’re doing things differently and for their hot takes on the concept store movement.
Why set up a concept store?
Gin Lee, founder of Ginlee Studio (GL): “We wanted to design a process and product that work towards a ‘Make In Shop’ concept for Great World City.
As we’re best known for our pleated items, we figured that if we are able to pleat on the spot, then that would be great. Hence, our shop-cum-workshop space has a built-in steamer to set the pleats on-the-spot.
We’ve also designed products to suit the ‘last-mile production’ process in-store. For instance, when a customer places their order for a pleated bag, we’ll proceed to make it for her in-store which makes the experience more personal as they can customise their own version too.
By introducing this experience to the new shop we are able to realise a more sustainable way of making our products.”
The idea for ‘Make In Shop’ was conceived in 2019 and the concept was developed because we felt that as a design brand and fashion retailer, we should look ahead into the future and address some of the big issues of the fashion industry in our own way.
We wanted to bring a new way of shopping that aligns with our values so being able to produce on-demand and on-the-spot was an exciting idea for us. In addition to this, we believe that when customers are able to witness the process of making, they will learn to like it and have a greater appreciation for it.”
What’s your design concept for the store?
GL: “We wanted to have a space that looks authentic and can harmonically function as both a retail store and a workshop. Wood, stainless steel, and cement were elements that we chose for this vibe.
As a brand that is deeply rooted in the Mediterranean, we wanted to create a space with an outdoorsy feel – as you step in it, you feel like you’re stepping outdoors. With this in mind, we’ve included natural elements such as the pebbled floors, greenery, and clever lighting which can help shoppers feel at ease while waiting for their orders to be ready.
This design concept was created during the circuit breaker and became a reality in partnership with interior design firm, Wynk Collaborative.”
What can customers find at your store?
GL: “Besides our main collection, we have initiatives like Ginlee Make (Make) and Get-Order-On-Demand (Good) that are aimed at tackling the issue of waste and overproduction.
Make is exclusive to the Great World City store and online. Customers are offered this on-demand service to make and customise their bags in real-time. We hope to create an exciting activity for customers to enjoy with their loved ones and bring back the joy of brick and mortar shopping.
Good is a scheme where customers can receive a 15 per cent discount on our newest collection and classic styles if they choose to wait for three to five weeks for their orders to arrive. It’s not a regular pre-order scheme as customers can still leave the store with their selected items if they need it soon.
Moreover, this initiative promotes slow fashion by rewarding shoppers at the beginning of the season for a more sustainable choice and eliminating the need for the end of season sales. Good allows us to produce less in a more precise manner without having to deal with quantities of overstocked products and waste at the end of the season.”
What makes a concept store?
GL: “A concept store has to have a unique factor – something innovative and original that’s unlike any other shops. Experience is a crucial part of this. Especially in these times, if you manage to draw people in and make them feel something new, that to us is a measure of success.”
Why do you think concept stores are springing up more than ever?
GL: “As it becomes more and more normal to stay in and people are busier in general, going down to the store is not an obvious act as before. Online shopping already bridges the gaps for the technical act of purchasing and people don’t see the need to go out if they can buy things online. This is when creating a customer experience is crucial – when shoppers are able to see something new, learn, and leave a retail space with a new insight and feel a bit different and better.”
Why set up a concept store?
Rebecca Ting, co-founder of Beyond The Vines (RT): “Our concept store, the Beyond The Vines Design Store, is the actualisation of our design philosophy – create boldly, design simply. This store opens a new chapter of Beyond The Vines, as we rebrand and progress from a ready-to-wear label for women and into a design studio. The core of the renewed vision and inspiration come from keeping with the pulse of contemporary culture and the natural atmosphere – to find strength where differences exist.
From the beginning, it was always our goal to make good design accessible to all. We started with a focus on womenswear but over the years, as both the brand and the team grew, it was starting to feel restrictive.
There are so many elements to design and we wanted to have the freedom to express our perspective across a breadth of product categories, not just womenswear. The rebrand was a year in the making, and then we were offered this space in early 2020, even before the pandemic hit. We felt that with the rebrand, it was the perfect time for us to create the Beyond The Vines Design Store – a place where our customers would literally be able to step into our new vision for the brand and be completely immersed in our world.”
What’s your design concept for the store?
Daniel Chew, co-founder of Beyond The Vines (DC): “The Beyond The Vines Design Store is a true homage to all things well-designed and the tactile coming-together of our brand’s design philosophy. Anchored by a spirited hue of Engineer’s Blue, chosen to represent the utilitarian nature of the brand, the store was conceptualised as a conversation-starter.
All elements of the store are repurposed and elevated to reflect a new perspective on what was previously ‘invisible’. Boltless racks, usually left forgotten in the dark corners of warehouses, take centrestage at the Design Store as the main displays that frame the entryway. The massive BLOOTH (Blue Booth) in the middle, made with blue-colored polycarbonate sheets so it looks skeletal, replicates a kiosk at a train station that you pass on your travels and becomes almost a non-place, to spark a sense of curiosity and playful nostalgia.”
What can customers find at your store?
RT: “Apart from a full range of women’s ready-to-wear (RTW), we have also introduced a permanent men’s RTW line. The Design Store not only houses both collections but we carry a plethora of design-led products, including bags, hats, and lifestyle products like glassware, homeware, AirPods cases, phone cases and this includes outdoor living products too. With our rebrand and by expanding our focus, we are now able to create and design a range of products that reflect the BTV aesthetic and way of life in a more holistic manner.
There is also a dedicated Bag Bar corner for shoppers to interact with our full range of different bags and try on the Dumpling Bags in 12 different colours. (P.S. There are store-exclusive colourways for the hugely popular XS Dumpling Bags too.)”
What makes a concept store?
DC: “We are humans with real sensory functions. Being able to evoke new emotions and nostalgia at the same time in a physical space is important to us as it speaks volumes about the philosophy of duality.
We believe a concept store needs to be immersive and coherent with the brand’s language. Even when you first encounter our designs throughout our digital platforms, it should be telling a story. As a result, having a concept store means being able to amplify that voice and create a sensory experience for people who would find hard it to engage with us on a solely digitally front.”
Why do you think concept stores are springing up more than ever?
RT: “As the digital approach becomes stronger and more prevalent, many of us crave encounters and experiences that the digital approach cannot give. Therefore, brands look to create those experiences at the retail level.
The storytelling component is really the soul of the brand and a concept store is one of the ways that brands can speak to their community without having to be too literal.”
Why set up a concept store?
Lisa Von Tang, founder of Lisa Von Tang (LVT): “Our shophouse is about offering a very personal ‘shop in the atelier’ experience to our top VIP clients. Access is limited and by appointment only, as we have pivoted fully into an e-commerce, direct to consumer (DTC) brand.
However, for the few, it’s a chance to get hands-on with our products, create bespoke masterpieces, and have gin and tonics with fresh calamansi, mint, and star anise from our backyard garden. The shophouse is a historic conservation site, situated right in the heart of Singapore near Robertson Quay – so it’s a unique experience to come down and be pampered in these surroundings. We do private client appointments every Wednesday and Friday.
When we went fully e-commerce and closed our MBS store this past June, we still wanted a spiritual home for the brand. In fact, we wanted to go above and beyond what a mall-environment could offer our clients and invite them into our home. From the books on the bookshelf (permaculture, spirituality, feminism, anthropology mostly) to the art pieces hanging on the wall – every detail speaks to who we are as a brand.
The walls also speak. The brick in the backyard was made by a now bygone method of ‘cow-packing’. Each brick is individually made and does not come from a stamped kiln, so there is no uniformity. The result is a stunning pre-war facade that has its roots in Singapore’s history.”
What’s your design concept for the store?
LVT: “The interior design theme for the shophouse was bougie bohemian. Many of the decor pieces are from antique stores or picked up during special trips across Asia. However, we contrast this with modern art – fresh colors by artist Claire Desjardins, vintage anime and cartoons prints by Mojoko, street-inspired photography by Alessandro Simonetti, brash bright contemporary art by my husband, and some watercolor by old Chinese masters.
Antique room separators, hand-painted with lacquer sit next to our vinyl collection and piano. Old hardcover books featuring fashion, photography, Burning Man, and natural science are stacked next to brocade cushions made in our atelier. Our long marble atelier table can change into a dinner party, with lacquered bowls from Myanmar and vintage metal serving trays set with oysters on ice. There is a distinct blending of cultures and while we have exquisite crystal carved espresso glasses, you drink it sitting cross-legged on a Morrocan pouf.
Outside on the terrace, we built a bamboo lattice roof to weave in vines and creeping plants such as passion fruits. We also have a wellness area outdoors, perfect for workouts like high-intensity interval training exercises and cardio kickboxing. On a clear, lazy night, you can ash your cigar in a vintage ashtray stand and perhaps, a few jasmine blossoms will fall on your head from the trees above.”
What can customers find at your store?
LVT: “Private styling and bespoke services. Exclusive, semi-couture items that we do not sell online. And, an awesomely stocked bar!”
What makes a concept store?
LVT: “It’s not just about merchandising a collection, it’s about telling a story about the brand. A concept store enables you to tell it in a very personal, immersive way that a typical store does not. In a concept store, the merchandise is secondary and the brand experience itself is paramount.”
Why do you think concept stores are springing up more than ever?
LVT: “Discerning customers and brands are getting bored of malls. Instead, we seek experiences over just products. We want to know who’s behind the brand and get a clearer understanding of the brand’s values, where the items are produced, and also buy into the lifestyle associated with the brand. Particularly during Covid, where it’s hard to travel and get that ‘exploratory element’ from shopping – concept stores allow you to take customers into a new, different world.”
Why set up a concept store?
Xie Qian Qian, creative director of Graye Studio (XQQ): “The Graye Studio concept store is a designed space where your brand identity can be told. We want to pitch ourselves through the space we’ve carefully curated.
Since the beginning, we’ve believed Graye Studio has always been more than just a label. It is a way of life, it is about the concept of balance; East meets West. We’re built on the philosophy of slow living, embracing all differences, and living a sustainable lifestyle in our current modern times. So, aside from making clothes, we aim to also give glimpses of a lifestyle that inspires our designs.
We’ve realised that opening a store was the only way to convey our message fully. This space allows us to show our authenticity. What we do and how we do our things day in and day out. As a small brand, it’s crucial to stay true to who we are and to attract the right audience.
We also believe strongly in brand experience. With the booming of e-commerce, service is the most undervalued thing. The way we welcome customers, how we get a product in stock and the manner we welcome customers in the fitting room are many facets that make a huge difference to our customers’ shopping experience. Therefore, setting up our first concept store was always in the plan.”
What’s your design concept for the store?
Keith Low, interior designer at Wood Works Studio: “I have long been fond of Graye Studio’s minimalistic, organic and modern approach to design. When the brief came to me to design the space, I knew the space had to have the same DNA as the clothing. Dabbling through ideas with the construct of the shophouse in mind, the two ideas of lines and flow stood out; clean lines express the minimalist aspect of the brand and flow to express the passage of time (when I think organic I think natural decay that comes from time).
Marrying these two ideas gave the result of curved lines as a design element that can lead the eyes and give a sense of fluidity. The entire space being entirely white creates duality in its visual disorientation whether you’d interpret it as a look that’s floating or that of emptiness.’’
What can customers find at your store?
XQQ:”Graye Studio strongly believes that all our customers deserve to experience the design process, its origins and inspirations. At a quick visit to our concept store, customers are given the chance to peek into our work processes.
Our working and retail space are divided with a drop-down soft screen without breaking up the connection between Graye Studio and our guests. So, while we might be drafting or making samples in the studio, guests are welcomed to view and ask questions. We want our customers to be involved in every step of our design journey.
In addition to this, customers can have a more personalised shopping experience with us when they book a #StudioVisit session with me. During each scheduled hourly slot, #StudioVisit allows our team to recommend clothing pieces according to our customer’s personal preferences or occasion needs. In addition to this, I will also be able to provide suggestions on how to style them accordingly. Our #StudioVisit session is a complimentary service and there is no obligation for purchase.”
What makes a concept store?
XQQ:”A concept store is a space filled with versatility and possibilities. There are no rules, in fact, the versatility makes the store really attractive. You can have curated themes to suit different events from time to time and even, showcase a constant variety of product assortment changes with exclusive items. There’s always something new happening and it’s always filled with creative energy.”
Why do you think concept stores are springing up more than ever?
XQQ: “We’re seeing a growing number of lifestyle and concept stores in the retail scene over the years, as retailers strive to improve and push themselves in creating a more vibrant and holistic shopping experience. There are some which even feature lifestyle elements like a connected cafe, book corners and even, art galleries too.
Ultimately, fashion is just one part of the puzzle but we as humans desire a greater lived experience. the culture, the food and the gallery. It’s about living and experience.”